Reliability & Operations
A real team covers your production systems around the clock, so a problem at 3am gets handled by someone who knows what they're doing, not whoever's phone rings first.
When only a few engineers are covering on-call, every night shift and weekend comes out of someone's personal time. That's exhausting, and eventually, good people leave because of it.
But production doesn't stop needing attention just because your team is asleep or off for the weekend.
So real people who actually know your systems take the on-call hours, nights, weekends, overflow, not a generic help desk reading a script.
Explore ReliabilityWe agree on how fast we respond up front, and report on it every month, so you can see it's working.
Explore Intelligent OperationsFor problems we've seen before, we follow a tested playbook instead of figuring it out from scratch every time.
Explore Disaster RecoveryPut together, this is what changes: your team gets its nights and weekends back, because a problem at 3am gets handled by someone who knows what they're doing, not whoever's phone rings first.
Explore PlatformManaged Platform Packages
Every package runs on the same rule: our AI agents do the watching and the first pass, and a named senior engineer reviews every output. Agents never change production on their own.
$1,000/ month
For teams who want to know what is wrong before it hurts.
Response time2 hours, day or night
Book a 30-minute call$1,500/ month
For teams who want someone on call day and night.
Response time1 hour for urgent issues
Book a 30-minute call$3,000/ month
For teams who want a platform partner, not only support.
Response time30 minutes for urgent issues
Book a 30-minute callPrices are per month, in US dollars. Bigger or more complex platforms are quoted after the free assessment. Not sure which one fits? Talk to an engineer and we will tell you honestly.
FAQs
Three packages, priced per month in US dollars: Bronze (Watch) at $1,000, Silver (Operate) at $1,500 and Gold (Platform) at $3,000. Bronze covers monthly agent audits and 24x7 support with a 2 hour response time, Silver adds 24x7 incident triage, an on-call engineer and the Xplorr Growth plan, and Gold adds dedicated engineer days, continuous security and compliance, and disaster recovery drills. Larger platforms are quoted after a free assessment.
Alongside. Most clients start with us covering nights, weekends, or overflow, and keep their own team for daytime and specialized work.
We agree on a response time upfront, usually acknowledging within 15 minutes and starting work within 30, and we report on it monthly so you can see we're keeping to it.
We escalate to your team with everything they need already gathered, so they're not starting from zero.
We fix things. We follow documented playbooks for known issues and escalate anything unfamiliar, rather than just paging your team and stepping back.
Industries
Cloud Infrastructure Assessment
A senior engineer reviews your architecture, cost, security, and reliability, then sends back a prioritized findings report, the fixes that matter most, in order.
Complimentary · no obligation · no sales pressure
Work With Us
Tell us about your systems and we'll show you what real coverage looks like.
Talk to an Expert
PagerDuty
Opsgenie
Datadog